Identity and Access

When you sign up for ChatCut, we collect information like your name, email address, and optionally, your company name. This allows us to:



• Personalize your account experience.

• Send essential product updates and communications.

• Occasionally send optional surveys to understand how you use our platform and make improvements.

With your consent, we may also send newsletters and updates about ChatCut. We’ll never sell your personal information to third parties or use your name or company in marketing without your permission.

Billing Information

If you subscribe to a paid plan, we collect payment details like billing address and payment method. Payment details are securely processed through a third-party payment processor and never stored on ChatCut’s servers. We keep transaction records (e.g., last 4 digits of your card) to:

• Maintain account history.

• Provide billing support.

• Detect and prevent fraud.

We may use aggregated, anonymized billing information for internal business purposes, such as understanding trends.



Product Interactions

We store the content you upload or generate within ChatCut to provide our services. For example:

• Transcripts, edited videos, or files stored in your account.

• Logs of activity for collaborative editing.

We retain this content for as long as your account is active. If your account is deleted, we purge the data within 60 days.

Geolocation Data

We log the IP address used to access your account for:

• Security purposes, including detecting unauthorized logins.

• Fraud prevention.

This data is retained while your account remains active.

Website Interactions

We collect browsing data for analytics purposes, such as:

• Which pages you visit and how long they take to load.

• Your browser and operating system versions.

• The website or ad that referred you to ChatCut.

This information helps us improve our website experience and test new designs. Logged analytics data may be tied to your account while it is active.

Anti-Bot and Spam Prevention

We use CAPTCHA services to detect and prevent automated activity such as brute force attacks or spam signups. CAPTCHA evaluates factors like IP address, time on site, and behavior patterns to determine if the activity is human. ChatCut receives only the resulting spam score.

Advertising and Cookies

We use cookies and similar technologies to:

• Store preferences and make your experience seamless.

• Analyze user interactions through analytics and A/B testing.

We may also run ads on third-party platforms like Google. Where legally permissible, these ads may use cookies to track which ad you clicked and whether specific actions (e.g., signups) occurred.

You can control cookie settings in your browser, though disabling cookies may limit functionality.

Voluntary Correspondence

When you contact ChatCut via email or support, we store correspondence to:

• Reference past communication for continuity.

• Use feedback to improve our services.

If you agree to participate in surveys or interviews, we may store this information with your consent.

Mobile App Permissions

ChatCut may offer mobile or desktop apps requiring optional permissions, such as access to your camera or files. These permissions are strictly optional, and you can decline them without losing access to core functionality, though some features may be unavailable.

How We Use Your Information

We use your data to:

• Provide and improve the services you’ve requested.

• Ensure security and prevent abuse of our platform.

• Troubleshoot issues and address bugs (with your consent, if access to your content is needed).

• Comply with legal obligations when necessary.

ChatCut staff may access your data under rare circumstances, such as resolving a support request, preventing abuse, or complying with a legal process. Access is limited and logged where applicable.

Your Rights Regarding Your Information

Regardless of where you’re located, we strive to honor the following rights:

1. Right to Know: You can request details about the personal information we collect and how we use it.

2. Right to Access: You can access the information we’ve collected about you.

3. Right to Correction: You can request corrections to inaccurate or incomplete information.

4. Right to Erasure: You can request deletion of your personal information, though this may limit functionality.

5. Right to Object: You can object to specific uses of your data, such as marketing.

6. Right to Data Portability: You can request an export of your personal data.

If you wish to exercise any of these rights, contact us at [email protected].

How We Secure Your Data

• Data transmission is encrypted using SSL/TLS.

• Backups are encrypted and securely stored.

• Active system databases use additional security measures to protect your information.

Data Retention

We retain your data as long as necessary to provide the services or comply with legal obligations. If your account is deleted, your data will be removed within 60 days.

Location of Data

ChatCut servers are primarily located in the United States. By using our services, you consent to data transfer and storage in the U.S., subject to applicable laws.

When Required by Law

ChatCut complies with legally binding requests for data when compelled by U.S. law or mutual legal assistance treaties. We notify users of such requests when permitted by law.